RETURN / EXCHANGE / REFUND
Products are customised through the handcraft process after payment. You cannot return it except in case of a defect in the product.
We are not responsible for any replacement/return/damage compensation for products damaged by consumer negligence or products whose warranty period has ended. If repair is possible, separate repair costs will be charged.
Customer will pay for the shipping cost of the product except for the return/exchange due to our mistake.
Exchange/return request is possible within 7 days of receiving the supply. Unilateral requests not discussed with us may be withdrawn. In principle, the service request is first received through E-Mail, and after application, the service is processed after consultation with the consumer.
The customer must attach this warranty when requesting a repair/exchange or refund.
If return/exchange is possible
Seller's fault [delivery of products with different colour, size, etc.]
If return/exchange is not possible
It is impossible to cancel due to a simple change of mind during the production process because Products are customised through the handcraft process after payment.
If you ordered the wrong size, cannot exchange or return it. Please check carefully before ordering.
Due to the nature of handcrafts, subtle differences between product photos and products cannot be a reason for return.
Where the product is lost or damaged due to the fault of the consumer [Provided, That except where packaging is damaged to verify the contents]
If the value of the product is significantly reduced due to consumer use.
When the value of the product has decreased significantly over time.
Products individually according to consumer needs.
Please contact me via E-Mail/Instagram for more information on return/exchange